Front Desk (Alliance)

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org.

We are seeking a strong communicator with an eye for safety and security to join our team at the Front Desk of our supportive housing community, Alliance in Minneapolis, MN. Aeon's supportive housing at Alliance provides stable, affordable homes with on-site or connected services for individuals who have experienced homelessness or have specific support needs.

This people-oriented, dependable and timely person with high emotional maturity will perform front desk duties and light security functions, reporting to the Property Manager.

Key responsibilities include, but are not limited to:

• Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries.
• Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
• Must be able to take charge and direct others in emergencies as they arise.
• Compose comprehensive reports outlining observations and activities during their assigned shift.
• Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
• Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
• Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.
• Maintain desk area and lobby to ensure neat and professional appearance.
• Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time.
• Cross-trained Front Desk staff will have the opportunity to work at all supportive housing properties by request from their assigned Site Manager.

• 1+ years of security experience or the equivalent is strongly preferred.
• Must have the ability to commit to listed schedule. Schedule is not flexible.
• Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Communicates clearly, uses polite phone manners, and provides helpful, friendly service.
• Proven ability to build and keep positive relationships with customers/clients while maintaining professional boundaries.
• Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
• Proven ability to work independently and on a team.
• Must have the ability to maintain prompt and committed attendance.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.

Physical Requirements

• Ability to stand, walk, reach, climb, bend and kneel for extended periods of time.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• Ability to lift up to 30 pounds frequently and 50 pounds occasionally.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist and pull.
• Ability to withstand external weather conditions such as working outside in the rain, cold, heat or other adverse weather.
• Ability to quickly respond to sights and sounds that may pose a threat to persons or property.

The physical requirements described above represent the essential functions of the job and may be performed with or without reasonable accommodations.

1st Shift, Monday-Friday, 6:30am-2:30pm. Hours are not flexible. Candidate must have the ability to commit to listed schedule.