Reservations & Front Office Agent

Aethos EriceiraFull-timemid

OtherFront Office Agent

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Quick Summary

Overview

Join the Aethos Community – Hospitality with Purpose! At Aethos, we believe in extraordinary places, passionate people, and meaningful connections. Hospitality should inspire and uplift—leaving a lasting impression on the mind, body, and soul.

Key Responsibilities

We are looking for a dedicated Reservations & Front Office Agent (m/f) to be the first bridge between our guests and their chosen sanctuary.

Technical Tools

OtherFront Office Agent

Join the Aethos Community – Hospitality with Purpose!

At Aethos, we believe in extraordinary places, passionate people, and meaningful connections. Hospitality should inspire and uplift—leaving a lasting impression on the mind, body, and soul. We create everyday escapes and redefine hospitality in a place where both guests and team members feel at home.

ABOUT AETHOS ERICEIRA

Perched above Praia da Calada, just 10 minutes from Ericeira, Aethos opened in 2022 as the ultimate seaside retreat. With 50 rooms, a restaurant and bar (ONDA), a heated saltwater pool, and a spa, we are a sanctuary for those seeking both adventure and relaxation.

YOUR ROLE:

We are looking for a dedicated Reservations & Front Office Agent (m/f) to be the first bridge between our guests and their chosen sanctuary. In this hybrid role, you won't just be managing bookings; you will be the architect of the Aethos experience, ensuring each guest's journey begins with clarity, professionalism, and the promise of an unforgettable stay.

Reservation Mastery: Handle requests via phone, email, and online channels with precision. You will be the guardian of our availability and rates, ensuring every confirmation or modification reflects our standards of excellence.

Front Office Connection: Act as a vital support for the Front Office team, managing agencies and special requests. You will ensure communication flows invisibly yet effectively so that every guest feels expected and welcome.

Memorable Events Support: Provide administrative and logistical support to the Events team. From attendee lists to technical coordination, your role is fundamental in ensuring every event at Aethos is executed flawlessly.

Optimization & Detail: Support revenue management practices (yield management) and maintain rigorous documentation, ensuring all administrative operations contribute to the hotel's success.

Languages: Proficiency in English is essential; additional languages are a significant plus.

Natural Organizer: You possess impeccable attention to detail and the ability to manage multiple priorities in a dynamic environment.

Experience & Systems: Previous experience in reservations or Front Office is preferred. Knowledge of the MEWS system is considered a strong advantage.

Proactivity & Flexibility: You are someone who anticipates needs and adapts easily to new challenges, always remaining solution-oriented.

Team Spirit: You believe in collaboration and shared responsibility as the foundation of a thriving community.

Continuous training (internal and with external specialists).

Genuine growth opportunities within an expanding group.

Collaborative work environment with approachable hierarchies.

"Family & Friends" rates at our hotels.

A unique workplace with ocean views.