Virtual Project Coach

United StatesRemoteSourcingmid

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Overview

Salary Range: $44,000 - $50,000 Position Purpose The Project Coach for Insurance Services is responsible for supervising and developing a team of insurance service consultants.

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The Project Coach for Insurance Services is responsible for supervising and developing a team of insurance service consultants. This role focuses on driving performance, building a motivated team, and fostering individual skill development.

*This virtual opportunity is available to candidates residing in Alabama, Arizona, Florida, Georgia, Iowa, Kentucky, North Carolina, South Carolina, Tennessee, Texas, or Wisconsin. Please note that candidates who live within a 60-mile radius of our Tucson, AZ office will be considered for an on-site role.*

What We Offer

~1 min read

At Afni, we believe our people are our greatest competitive advantage. We’re committed to creating opportunities for growth, encouraging innovation, and empowering employees to make a meaningful impact on the business.

✓Competitive compensation and a comprehensive benefits package

✓Medical, dental, vision, and prescription coverage

✓401(k) plan with company match

✓Paid time off and paid holidays

✓Tuition reimbursement and professional development opportunities

✓A collaborative culture focused on continuous improvement, accountability, and innovation

Responsibilities

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→Maximize team potential by coaching and developing employees to achieve performance goals.
→Supervise a team of 15 or more insurance service specialists serving existing customers.
→Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
→Identify performance gaps and implement improvement strategies.
→Use performance metrics and business goals to drive team results.
→Partner with management and peers to identify best practices and solve business challenges.
→Resolve employee and customer issues while balancing empathy, accountability, and business needs.
→Communicate expectations clearly and build effective working relationships across the organization.
→Manage time off, payroll adjustments, schedule adherence, and performance metrics.
→Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.

Requirements

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High school diploma or equivalent and previous supervisory experience in a call center environment.
Strong customer service background with the ability to drive results for your team.
Strong leadership and relationship-building skills.
Working knowledge of Microsoft Office products.
Problem-solving skills and a genuine desire to help people be successful.
Ability to manage multiple priorities and determine which work requires immediate attention.
Ability to work as part of a team and contribute to Afni’s success