Emergency Communications Officer (911 Dispatcher) (Amherst, VA)

Are you calm under pressure and committed to helping others in critical moments? Amherst County is seeking a dedicated Emergency Communications Officer to serve as the vital link between the public and emergency responders. In this role, you will receive and process 9-1-1 emergency and non-emergency calls, gather critical information, and dispatch the appropriate police, fire, and EMS units to ensure a fast and effective response.

• Answer and prioritize 9-1-1 and non-emergency calls for service in accordance with department policies, including Emergency Medical Dispatch protocols.

• Obtain detailed information from callers and dispatch appropriate emergency personnel.

• Monitor field units and maintain awareness of their status and location.

• Enter and retrieve information through NCIC/VCIN and Computer-Aided Dispatch systems.

• Maintain confidential records and handle sensitive information with professionalism.

• Process and maintain documentation from the Sheriff’s Office, courts, and magistrate (including warrants, protective orders, and investigative reports).

• Assist in coordinating emergency service activities during major incidents or county-wide emergencies.

• Perform routine administrative tasks and support overall communications center operations.