Human Resources Advisor

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.   Are you looking to build HR Business Partner capability in a unionized, public-sector environment, with exposure to employee relations, labour relations, talent acquisition, and HR operations? We are seeking a Human Resources Advisor to support designated client groups by delivering expert and strategically driven HR advice. Come join our collaborative HR team and provide trusted advisory services and solutions across a broad spectrum of HR matters.  This role offers the opportunity to make a meaningful impact by supporting employees and leaders while ensuring compliance with legislation, collective agreements, and best practices in human resources.   What You Will Do (but not limited to): Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters. Support the Sr. HRBP by conducting in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise. Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges. Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport. Stay abreast of Employment Standards Act (ESA) requirements, industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives. Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters. Contribute to the development, implementation, and maintenance of HR policies, programs, projects, and initiatives. Develop, document, and maintain Standard Operating Procedures (SOPs) related to assigned HR functions. Create and coordinate internal communications to support HR programs and initiatives. Provide general HR support and administration across multiple functional areas. Monitor and ensure job descriptions are current, accurately filed, and maintained in accordance with organizational standards. Respond to inquiries related to collective agreements, HR policies, procedures, and programs, ensuring consistency and equity. Work directly with hiring managers to deliver full-cycle recruitment for positions up to Senior Manager level, with back-up support for the Director-level roles. Ensure all recruitment activities comply with collective agreement provisions, HR policies, and applicable legislation, including the Human Rights Code and AODA. Develop and maintain talent pipelines to support current and future recruitment needs. Support the People Services Lead, in the development and execution of the organization’s recruitment strategy. Collaborate with the Diversity, Inclusion & Accessibility (DI&A) team to adopt and embed inclusive recruitment practices. Work with internal partners to ensure the HRIS supports efficient and effective talent acquisition processes.   You Have:   Post-secondary education in Human Resources, Labour Relations, or a related field. Minimum five (5) years of progressive human resources experience, including: High volume full cycle recruitment (technical and non-technical roles) HR operations and administration Labour relations in a unionized environment Exposure to Total Rewards and HRIS Demonstrated experience administering and interpreting a collective agreement. Experience using Applicant Tracking Systems. In depth knowledge of HR best practices, principles, policies, and procedures. Strong understanding of employment and labour legislation, including ESA, AODA, OHS, and the Human Rights Code. Excellent organizational skills with the ability to manage competing priorities and deadlines in a fast paced, matrixed environment. Strong written and verbal communication skills, with the ability to provide clear advice and prepare professional correspondence. Sound judgment, strong problem-solving abilities, and effective decision-making skills. High level of discretion, professionalism, and confidentiality. Ability to work independently and collaboratively under pressure. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio). Knowledge of conflict management principles and practices. A self-starter with an enthusiasm for exceptional service delivery. The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.   Nice to Have:  Working toward CHRP or CHRL designation through HRPA is a strong asset. Dayforce and/or Oracle Fusion experience is preferred.