L2/L3 IT Support Specialist

ColombiaRemotefull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Role: L2/L3 IT Support Specialist Location: Remote (Colombia strongly preferred; LATAM-based) Timezone: Monday – Friday, 9:00 AM – 5:00 PM PST (plus one hour one weekend per month) Compensation: $1,400–$1,800 USD (depending on experience)

Key Responsibilities

Technical Maintenance & L2 Support System Management: Execute routine maintenance, software updates, and backend server patching across different environments.

Technical Tools

azure

What We Offer

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Our client is a specialized Managed Service Provider (MSP) based outside of Los Angeles, dedicated to providing high-touch, "Peace of Mind" IT solutions to professional industries, including legal, dental, and financial firms.

About the Role

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This is a high-impact, "Right Hand" role designed for a seasoned technical professional who enjoys both high-level system maintenance and the organizational discipline of backend administration. You will be the primary engine behind the company’s internal operations, managing ticket requests, automating workflows across the PSA/RMM tools, and ensuring every process is documented with 100% accuracy.

Responsibilities

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Requirements

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Requirements

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Experience with ITGlue or similar documentation platforms.
Background in automating tasks via scripting (PowerShell) within an RMM.
Previous experience supporting US-based clients in professional services (Law, CPA, Medical).