Mobility Analysts, Mobility Engineers, VTC Analysts & Senior VTC Engineers (CBP)

 

 

Title: Mobility Analysts, Mobility Engineers, VTC Analysts & Senior VTC Engineers (CBP)

Clearance: Active CBP Background Investigation (CBP BI) and EOD strongly preferred. We can begin processing for candidates who do not hold one.

Citizenship: U.S. Citizenship required

Location: Ashburn, VA

Salary Range: [Pending]

Signing Bonus: $10,000 for candidates with an active CBP BI. Payable after 90 days; standard terms apply.

Travel: As needed

U.S. Customs and Border Protection runs continuous operations across more than 300 land, air, and sea ports of entry, plus Border Patrol stations and the Air and Marine Operations Center. Most of the people doing that work are nowhere near a help desk. They are at a checkpoint, in a vehicle, at a remote station, or on a call connecting sites hours apart. When a device will not enroll or a room system will not join, nobody walks down the hall to get it fixed, and the work waits.

 

We are hiring on two tracks. Mobility covers the devices people carry and the platform that manages them. VTC and unified communications covers room systems, conferencing platforms, and the calls that hold a distributed organization together. You will work alongside network engineers, cloud engineers, security staff, and field deployment teams, because most of what breaks here breaks at a seam between them.

 

One thing is worth knowing before you apply. These roles sit close to the people who use the equipment, and the balance between hands-on support and engineering varies by role and by week. Whichever side you lean toward, this work gets judged on whether somebody in the field can do their job, not on how the design looks on paper.

Objective 1: Keep devices and rooms working for people who cannot walk to a help desk

⠀Objective 2: Cut the number of problems that reach a user at all

⠀Objective 3: Make the supported tools good enough that people stop working around them

Two tracks, each with its own levels. The tracks are not a hierarchy: a VTC analyst is not a step above or below a mobility analyst. Pick the track that matches what you have done, tell us where you think you land, and we will talk about it.

Preferred Experience

We are staffing this program now. If you already hold an active CBP BI and EOD, your start date is short and a $10,000 signing bonus comes with the role, payable after 90 days under standard terms. We would like to talk this week.

If you do not, we can begin processing a CBP BI for you. That takes months rather than weeks, so applying now means joining a pipeline rather than starting immediately. We would rather tell you that up front than have you find out after you apply.