Customer Success Engineer_Austin/Denver

• →Support SDK integrations (RTC, Signaling, Cloud Recording, Conversational AI)
• →Troubleshoot audio/video, network, and platform issues
• →Analyze logs, reproduce issues, and identify root causes
• →Provide integration guidance and best practices
• →Escalate and track issues with engineering
• →Act as the voice of the customer (feedback, feature requests)

• Participate in developer communities (meetups, events, workshops)
• Support technical sessions and share AI + RTC best practices
• Bridge feedback between developers and internal teams

Profile

• Strong interest in AI/LLMs and real-time technologies
• Hands-on troubleshooting and debugging skills
• Clear communicator with a developer-first mindset
• Comfortable engaging both 1:1 and in community settings

Join us!

• Work at the forefront of Real-Time Engagement + AI
• Build with and for developers
• High-impact role in a fast-moving, global environment