Service Manager

We are looking for an exceptional Service Manager to join our team in Camrose, AB. This position will have support from a great leadership team, the ability to grow a department, lead an exceptional service team, review service department metrics and interact with customers on a regular basis.

• Responsible for overseeing the operations of the service department, which includes, but not limited to:
  • Providing leadership and coaching to the service department (a Service Writer, Shop Foreman and Service Technicians);
  • Completing annual performance reviews, performance management meetings as needed, and interviewing candidates for open positions;
  • Reviewing service department metrics, department goals and financial objectives.
  • Managing expenses;
  • Creating annual budgets, in collaboration with the Branch Manager;
  • Developing marketing plans to support the department with reaching monthly and annual budgets;
  • Finding ways to improve the customer experience, taking action on client feedback and creating strategies to bring back lost customers; and,
  • Handling client concerns.

• Conducting final reviews of work orders for accuracy and quality assurance.
• Managing the submission of warranty claims as per manufacture guidelines.
• Scheduling and assigning work to Service Technicians, as appropriate per skill level.

• Previous experience as a Service Manager, Operations Manager, technical leadership role, or leadership role in the agriculture industry. Preferred but not required.
• Certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, but not required.
• Good understanding of agriculture equipment or experience working/growing up on a farm. Would be an asset, but not required.
• Good understanding of service department metrics and financials would be helpful. This is something we can teach!
• Great coaching skills and able to effectively motivate a team to achieve department goals.
• Client satisfaction focused, while also balancing the interests of the company.