Recruitment and Engagement Coordinator

Open Vacancy: This role is a current, active position and we are accepting applications.

Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. 

The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage with staff in order to provide the highest quality services to clients and a positive employee experience to all employees.

Our client believes everyone deserves to age with dignity and comfort in the place they love most. Through compassionate, personalized care, they help individuals maintain their independence while supporting families and strengthening the bonds that matter most. 

If you take pride in your professionalism, bring a background in healthcare or senior care, and want to make a meaningful impact in your community, we’d love to hear from you.

Recruitment & Hiring

• Respond to all employment inquiries in a friendly, professional, and knowledgeable manner
• Develop and implement recruitment strategies (online and community-based)
• Schedule and conduct interviews efficiently and professionally
• Complete reference checks, background screenings, and other pre-employment requirements
• Maintain accurate and up-to-date employee records

Onboarding, Training & Engagement

• Lead new hire orientation and deliver required training programs
• Plan and facilitate new hire meetings
• Evaluate and update training and onboarding materials as needed
• Develop engagement initiatives to support employee retention and satisfaction

Operations & Coordination

• Partner with scheduling to align caregivers with clients, ensuring high-quality matches
• Monitor and document client and employee activity within internal systems
• Prepare and distribute the monthly newsletter on schedule
• Maintain consistent in-office presence to support day-to-day operations

Compliance & Standards

• Ensure compliance with all applicable labor and safety regulations (e.g., EOE, ADA, FMLA, OSHA)
• Adhere to company policies, procedures, and ethical standards

Communication & Client Support

• Maintain clear, professional communication with leadership, colleagues, clients, and families
• Support service inquiries and care consultations using a consultative approach

• High school diploma or equivalent
• 1-3 years of related business experience (human resource generalist/coordinator, recruitment coordinator, employment specialist (CPHR designation is a plus)
• Or an equivalent combination of education and work experience

Professionalism & Judgment

• Demonstrates integrity, discretion, and sound judgment aligned with company policies and standards
• Maintains confidentiality and upholds organizational procedures
• Presents a professional appearance and demeanor at all times

Communication & Interpersonal Skills

• Strong verbal and written communication skills with the ability to listen effectively
• Builds positive working relationships with leadership, colleagues, and the community
• Patient, friendly, and professional on the telephone

Organization & Work Style

• Highly organized with the ability to prioritize and manage workloads across daily, monthly, and long-term timelines
• Able to work independently, meet deadlines, and contribute effectively as part of a team

Industry Knowledge & Environment

• Understanding of the senior care industry
• Comfortable working in a professional office setting, including extended time on the phone

Technical & Operational Skills

• Proficient in Microsoft Excel and Word
• Able to operate standard office equipment

• In office 5 days/week (Whitby office).
• Valid driver’s license and access to a reliable, insured vehicle: there is travel required in the Durham region (up to 1 day/month) for career fairs and connecting with community partners. 
• Available to work evenings or weekends as required: Participate in an on-call backup rotation approximately once every 4–6 weeks.
  • Scope of Support: Assist with high-volume periods or complex issues involving caregiver call-outs, patient inquiries, and family communications
  • Vacation Coverage: Act as part of a collaborative team to provide coverage during the primary coordinator's scheduled time off