Sales Support Associate

Location:

• Creation of processes to effectively manage inbound customer queries in a timely manner, enabling the order entry team to focus solely on order processing.

• Ownership of customer complaints from cradle to grave, liaising with stakeholders in the process.

• Providing timely and accurate responses to inbound customer queries including providing product information, documentation and order updates.

• Supporting the order entry team by liaising with customers to provide missing information, and when required loading orders into the ERP (Sage).

• Updating the ERP with pricing, customer information and order information according to policy.

• Preparation of quotations for products and services to support the Regional Sales Teams in Middle East/Africa and Europe.

• Proactively contacting customers to provide updates on order status as required.

• Ability to analyze workflows and implement / document more efficient ways of working that are logical and measurable.

• Working knowledge of customer supply chains specifically end to end order processing, ERP systems and associated digital tools.

• Business processes in an industrial B2B environment

• AI tools such as Google Gemini and how to utilise them for process development / improvement

• Experience in a fast paced environment with accountability for multiple priorities and deadlines

• Willingness to question and challenge the status quo to deliver better outcomes for the business and our customers.

• Customer facing / Customer Service experience is not a requirement for this role providing you have the ability to engage positively and communicate effectively.

This office based position is located  in Newcastle Under Lyme with the potential for travel from time to time.

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At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.