Reception & Customer Service

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The Reception & Customer Service Agent is responsible for performing a wide variety of clerical and administrative duties to support the department. 

This is a largely self-directed role. The incumbent will spend the majority of their shift working independently, with primary customer interaction coming from walk-in passengers and inbound phone calls. Candidates who thrive in autonomous environments and are comfortable managing their day with minimal supervision are strongly encouraged to apply.

Key Duties and Responsibilities:

• Greet persons entering organization and direct them to correct destination
• Deal with general inquiries from the public & customers
• Respond to all phone calls, forwarding as needed, and respond to voicemails
• Book tickets for walk in customers and provide Reservations Support
• Book company business travel, hotel, transportation, and apartment arrangements
• Check, respond and book to all requests for boardrooms, vehicles and apartments

Must haves:

• Minimum Grade 12 diploma or equivalent
• Minimum 2 years’ customer service experience
• Minimum 2 years’ administrative experience
• Must be a Canadian Citizen, Permanent Resident or show proof of right to work in Canada 

Nice to haves:

• Previous Call Centre experience 
• Second language is an asset

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 14 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call