Director, Operational Excellence

AirSculpt is seeking a Director, Operational Excellence! The Director of Operational Excellence is responsible for designing, implementing, and sustaining a consistent, high-quality patient journey across all locations and ensuring appropriate standardization of organizational business processes and training across our multi-site organization. This role leads initiatives that improve operational efficiency and elevate patient satisfaction while ensuring alignment with organizational goals, compliance standards, and brand expectations.

• →Assist in the development of  a comprehensive patient experience strategy and lead associated policies, processes and training across all sites
• →Establish and monitor patient satisfaction metrics (e.g., surveys, reviews, NPS)
• →Identify pain points in the patient journey and implement targeted improvements
• →Ensure consistency in service delivery aligned with brand and service standards Excellence
• →Cross-functional partner to clinical, operational, and administrative teams to drive continuous improvement and align operational practices across all sites 
• →Analyze operational workflows to identify inefficiencies, bottlenecks, and variation across locations
• →Partner with Director or Ops/site leaders to implement best practices that improve efficiencies and enhance service quality
• →Drive accountability through KPI development, tracking, and performance reporting
• →Support scalability by reducing variability in designing efficient, repeatable operational models
• →Develop, document, and implement standardized administrative policies and procedures
• →Create playbooks, SOPs, and training materials for administrative teams
• →Conduct regular audits to ensure adherence to standards and identify opportunities for refinement
• →Align administrative practices across multiple sites, states, or service lines
• →Act as a change leader, driving adoption of new processes and tools across the organization
• →Serve as a key liaison between corporate strategy and field execution
• →Implement standardized procurement policies, payment standards, inventory controls, and performance metrics across all locations
• →Partner with clinical and operational leaders to enhance facility functionality, patient flow, and staff work environments where appropriate
• →Maintain centralized lease tracking processes, critical date management, and financial obligation monitoring
• →Other tasks as assigned by management

• Bachelor’s degree in Business Administration, Healthcare Administration, Supply Chain, Facilities Management, or related field
• 7–10+ years of progressive leadership experience in healthcare or aesthetics operations, patient experience, or multi-site practice management 
• Demonstrated success managing multi-site operations, contract negotiations, cost-reduction initiatives and employee training
• Demonstrated success in process improvement, operational scaling, and change management
• Advanced analytical, financial acumen, and performance management capabilities
• Ability to influence cross-functional teams and drive adoption of new initiatives

• Bilingual preferred (Spanish)
• Master's degree in Business Administration, Healthcare Administration, Supply Chain, Facilities Management, or related field
• Salesforce experience

• Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
• Push/pull/lift up to 25 pounds