Care Expert - France 🇫🇷

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR.

Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• 80% dedicated to providing exceptional member support

• 20% driving innovative Care projects tailored to your unique expertise

As an experienced Care Expert, you'll have the chance to:

• Identify and implement key improvements

• Transform data insights into actionable solutions

• Lead end-to-end implementation

• Guide and inspire fellow Alaners

• Build high-performing project teams

• Shape the future of Care at Alan

• Design member empowerment initiatives that boost autonomy

• Architect Care team structures for peak performance

• Collaborate on cross-community product innovations

• Help us grow by attracting top Care talent

Your projects will be shaped by your passions and expertise, making each role truly unique!

You will thrive at Alan if you:

• Have a genuine passion for helping others and find joy in solving member challenges

• Master French and English at a full working proficiency level (written and spoken)

• Navigate technology with confidence and embrace digital tools

• Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)

• Bring natural empathy and a calm presence to every interaction

• Love taking initiative and turning ideas into action

• Thrive in collaborative environments where you can both learn and share knowledge

• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! 😉)

For this opportunity, we are aiming to hire within the A2-B1 level range of our salary grid.

Interviews will start end of March.

ℹ️  Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care Expert team 🇫🇷.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.