IT Support Engineer (f/m/d)

Heidelbergfull-timemid

OtherIt Support Engineer

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Quick Summary

Overview

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment.

Technical Tools

OtherIt Support Engineer

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI.

Responsibilities

~1 min read

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Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring
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Administer Google Workspace including user lifecycle management, security configurations, and data governance policies
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Provide expert-level support for macOS and iOS devices, resolving complex technical issues
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Design and implement zero-touch deployment workflows for new employee onboarding
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Develop automation scripts to streamline repetitive IT tasks and improve efficiency
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Create and maintain IT documentation, knowledge base articles, and self-service resources
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Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards

Several years of experience in IT support with focus on Apple device management
Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)
Expert knowledge of Google Workspace administration and security features
Deep understanding of macOS and iOS enterprise management
Experience with ITIL processes and ISMS frameworks
Experience with SSO/identity management solutions
Scripting skills (Python, Bash, or AppleScript) for automation
Excellent communication skills and customer-service orientation
Fluent in German and English
Google Workspace certification is a plus