IT Operations Manager

We are seeking a hands-on Manager, Internal IT Operations to lead and evolve Allata’s internal workplace technology function across a growing global organization spanning the US, LATAM, and India.
This role is responsible for the performance, stability, security, and continuous improvement of Allata’s internal IT environment, with a strong focus on Microsoft 365, Microsoft Entra ID, Intune, endpoint management, SaaS administration, collaboration tooling, AI-enabled workplace solutions, and operational reporting.
While this role includes oversight and coordination of internal IT support resources, its primary focus is on technical ownership, operational excellence, process improvement, service visibility, and ensuring the Internal IT function scales effectively with the business.

Lead Allata’s Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities.

Provide oversight, coordination, and support to internal IT team members / support resources, helping align work, improve execution, and maintain service quality.

Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot.

Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance.

Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, and lifecycle management.

Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability.

Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, and overall Internal IT operations.

Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders.

Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, and device lifecycle workflows.

Improve internal security, compliance, and operational controls across Microsoft 365 and collaboration tools.

Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery.

Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.

Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth.

5+ years of experience in internal IT, systems administration, workplace technology, or IT operations.

Experience leading initiatives, coordinating support resources, or providing functional guidance within an internal IT or systems environment.

Strong hands-on experience with:

Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)

Microsoft Entra ID (MFA, Conditional Access, groups, SSO)

Microsoft Intune (Windows endpoint management, Autopilot, compliance profiles, device lifecycle)

PowerShell for administration and automation

Power BI (or similar reporting tools) for operational dashboards and service visibility

Experience using service metrics, operational KPIs, dashboards, and telemetry to improve internal IT performance and support outcomes.

Demonstrated experience driving process improvement and operational efficiency within internal IT or support environments.

Experience with Microsoft 365 Copilot and/or similar AI-enabled workplace productivity tools, including administration, rollout support, governance, or end-user enablement.

Strong communication and documentation skills in English and Spanish.

Experience working in a distributed, global environment.

Experience with Microsoft Defender, Microsoft Purview, Microsoft Graph, Power Automate, and Freshservice (or similar ITSM tools)

Experience building or maturing IT service processes, governance frameworks, and support documentation in a scaling organization

Experience supporting 200+ employee environments

Microsoft certifications such as MS-102, SC-300, MD-102, AZ-104, or PL-300 are a plus