Assistant Manager - TCS (Warranty)

EVP 7

18-03-2026

Birupakshya Panigrahi

EVP6

Bell Leanne  

(Jobholder)

 Bell Leanne

(Immediate Superior)

Kharchenko, Pavel

(Next level Superior)

AMIEO TCS

            Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation.

To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty

Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.

List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

Adherence of Nissan Warranty policy and procedure

Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top "X” Co-ordination Claim Mask Creation

Approved/rejected 8D warranty parts analysis reports

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio

- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.

- Approve or reject report based on content of 8D WPAR vs Nissan standard

- Provide detailed response to supplier if report is to be rejected

- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP

- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items

- Study countermeasure details & history

- Benchmark best practices from NSC globally

- Reporting of warranty SCB KPI on monthly basis to management

Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.

• Deep data analysis and standardisation of supplier warranty claim data

• High dependency on excels sheets for analysis.
• Multiple systems knowledge and understanding

Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose?                                          

Internal

External

• AMIEO TCS
• NML CC0
• NMIPL
• ISIT team

• NSC, RBU, Dealers
• External Auditor

List the data which will reflect the scope and scale of activities concerning your job.

              (These should be quantifiable numerical amounts)

[DRAFT] KPIs:

• Claim Analysis
• WPAR response time
• WPAR coding application
• Chargeback Ratio & Amount Recovery

• Query & claim validation:  approved / returned / rejected within 48 business hours
• Maintain % of validation rules at HQ and RBU level to ensure normal business operation
• NSC communication: content management system message to be validated and raised within fixed time following identification of issue
• High cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
• Regular reports to be issued within <1 working day from agreed deadline
• 95% warranty claim allocation to responsible manufacturer/supplier within 24 hours

              State the minimum acceptable proficiency for this job. Do not state incumbent-specific information.

Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience

Should have good understanding on dealer/vendor warranty process

Hands on experience (+4 Yrs) supplier recovery

Hands on experience in Parts Quality Assurance in OEM or Supplier

Sound experience on Data Analytics and solution generation

Good know how of Microsoft office to prepare management presentations.

Good interpersonal skills for interaction with various stake holders

Good logical thinking

GK: Genba Kanri (Shop Floor Management) RTC: Regional Training Centre WTR: Warranty Turnover Ratio APW: Alliance Production Way OEE: Overall Equipment Efficiency QRQC: Quick Response Quality Control SOP: Start of Production CBU: Complete Built Units Kaizen Methodology: Continuous Improvement Activities