Collections Representative

Location: Mississauga, Ontario

Job Schedule: Full-time, Hybrid (4 days onsite, 1 day remote)

Education Requirement: University or College Degree

Sponsorship: No 

Come Drive Innovation with Us.

We are currently looking for a Collection Representative to join our team in Mississauga, ON.

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

This role will be responsible for collection of outstanding customer payments. Responds to customer and dealer inquiries via a toll-free number by providing verbal and written correspondence. Contacts customers to follow up with insurance proof to update records on customer’s files.

• Contacts customer by phone or correspondence letters to make arrangements to bring their delinquent accounts current.
• Answers incoming calls from customers and dealers in regards to inquiries.    
• Performs follow-up of insurance policies and communicates with customers and/or insurance brokers to obtain proof of enforced insurance policies.
• Prepares correspondence letters, delinquent reports, repossession files, bankrupt files and payment arrangements.
• Perform other assigned tasks and duties necessary to support the Collections department.

• University or College Degree preferred but not required
• Excellent English communication skills, both verbal and written
• Minimum of 1 year experience in Automotive Finance and/or Collections preferred
• Customer Service experience and skills. (i.e. resolving past due accounts, calming irate clients) to include coaching, counseling, diplomacy, effective listening skills, influencing, conflict resolution and negotiation skills.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the second year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.