Manager, Compliance & Technology Information

Location: Mississauga, Ontario

Job Schedule: Full-time, Hybrid 4 days onsite, 1 day Remote) 

Education Requirement: Degree in Automotive Engineering or equivalent technical background

Sponsorship: No   

Come Drive Innovation with Us. 

We are currently looking for a Manager, Compliance & Technology Information to join our team in Mississauga, ON. 

This role will be responsible for interacts with Transport Canada and Environment and Climate Change Canada on Recall, certification, compliance and regulatory matters.  Responsible for identification, investigation and reporting of vehicle compliance deficiencies.  Manages the implementation of product recalls, service campaigns, dealer service actions and port programs. Responsible for the reporting of Federal/Provincial ZEV and GHG compliance programs.  Manage the production and distribution of all Technical publications.

• Manages Port modifications, campaigns and recalls - Manages the activities for manufacturer, ordered programs at port of entry, compound or dealer level to carry out necessary vehicle modifications prior to sale.  Ensure invoicing for the program can be submitted to the responsible party(ies). Manages matters pertaining to product campaigns and recalls including liaison with NML, NMC, NNA, NRD and reporting to Transport Canada. Work with various NCI department to ensure adequate parts supply and timely delivery of parts. Manage relationships with parts marketing to ensure campaign parts pricing is reviewed with warranty department to ensure claiming procedures are in place and monitoring and controlling of incident expenses to ensure recovery from the party(ies) responsible.
• Manage vehicle and product compliance issues - Identifies, investigates and reports vehicle compliance deficiencies and recommends corrective action. Liaises with engineering and compliance personnel at NML, NMC, NMMC, NISMEX, NRD, NNA and local vendors to ensure all products comply with all Federal and Provincial safety and emission regulations.
• Manage government initiated investigations - Liaises with Federal and Provincial governments on reported safety/compliance items and regulatory issues.  Manages Transport Canada and Environment Canada initiated product investigations.                  
• Manage technical publications - Oversee the development and release of technical publications (ETSBs) to ensure dealers/NCI staff have access to timely information on all known product countermeasures and repair techniques. Ensuring the timely production and availability of Electronic Service Manuals Responsible for the production and operation of ASIST technical resource tool. Manage all budgeting related to Technical publications and ASIST.                      
• Manages the NCI essential tool program including the evaluation and determining of dealer tools and equipment; managing the budget and controlling expenses; ensuring invoicing to dealers to ensure proper revenue for NCI (approximately $2.0M).                                                                                                       

A degree in automotive engineering or equivalent technical background/knowledge with dealer service operations

• Technical background/knowledge with dealer service operations, technical report writing ability, supervisory experience and good interpersonal skills.

• A working knowledge of related Provincial and Federal legislation.
• Proficiency in Microsoft Office tools is required.

• A minimum of 7 to 10 years related experience is required.

• Regular travel to Tennessee may be required during training phase, the first 2~3 months but after that, only occasional business travels when needed

• Minimum of 2 years of exp in leadership role will be preferred.

People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to our employees and customers into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.