Customer Care Agent

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

• Respond to customer inquiries about their policy in a professional manner.

• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.

• Provide personalized service while being a Trusted Advisor with respect to insurance.

• Promote Allstate features and benefits as part of ongoing portfolio reviews.

• Manage policy renewal process and client inquiries to make changes to their policies.

• Reply to on-line requests as required

• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.

• Meet and exceed key performance and attendance metrics.

• Post-secondary education or equivalent work experience

• Must have General Insurance License (OTL) insurance license or be willing to obtain for the province you are located in.

• Greater than 1 year customer service experience

• Proficient computer skills in MS Office applications.

• This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.