allstate
allstate6d ago
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Incident Management Consultant

2 Locationsmid
OtherManagement Consultant
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Quick Summary

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years,

Technical Tools
OtherManagement Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.

These positions are available with four different shift patterns, including:

Role 1: Tuesday, Wednesday, Thursday (6:00am – 3:30pm), Friday (6:00am – 5pm)
Role 2: Monday, Tuesday, Wednesday, Thursday, Friday (4:00am – 12pm)
Role 3: Saturday, Sunday, Monday (5:00am – 6pm)
Role 4: Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)

Responsibilities

~1 min read
Coaching, Communication, Critical Incident Management, Documentations, Incident Analysis, Incident Coordination, Incident Handling, Incident Management, Incident Management Process, Incident Management Systems, Incident Resolution, Incident Response, ITIL Incident Management, IT Incident Management, Major Incident Management

 

 

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

 

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

 

We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.

 

 

As well as receiving a competitive annual salary, our reward package includes:

 

  • Corporate bonus scheme
  • Pension scheme
  • Annual performance-related pay reviews
  • Life assurance and income protection
  • Flexible working options
  • Hybrid working
  • Private medical and dental insurance
  • Access to an employee assistance programme
  • Discounted gym membership
  • Two paid volunteering days each year
  • Cycle to work scheme

 

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.

Location & Eligibility

Where is the job
Location terms not specified
Who can apply
Same as job location

Listing Details

Posted
August 21, 2026
First seen
August 27, 2026
Last seen
August 27, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
27%
Scored at
August 27, 2026

Signal breakdown

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allstateIncident Management Consultant