Service Desk Representative Analyst II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• Collaborate with IT teams to implement system improvements and participate in the deployment of new applications and services.

• Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.

• Provide technical support for both hardware and software issues encountered by users.

• Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.

• Analyze and resolve technical problems, including network, hardware, and software issues.

• Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.

• Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.

• This job does not have supervisory duties.

• 4 year Bachelors Degree (Preferred)

• 0-2 years experience (Preferred)

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.