Customer Service - Level 1 Agent (English & Chinese-Mandarin speaking) - Remote based in the Philippines - Permanent project

Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide.

• Fluent in English and Chinese-Mandarin (written and spoken).
• Strong communication and customer service skills with empathy and clarity.
• Ability to multitask under pressure and maintain attention to detail.
• Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred.
• Comfortable with technology and quick to learn new systems.
• Proficiency in ServiceNow or similar case/ticketing systems is a plus.
• Hardwired internet connection with minimum internet speeds of 15Mbps upload and 30Mbps download and access will be made through secure private and non-public network.
• Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client.
• Flexibility to support rotating shifts, including weekends and holidays as required.
• High level of integrity and professionalism when handling sensitive clinical information.

• Fully remote position, from wherever you want in the Philippines.
• Type of contract: permanent.
• Working hours: Flexible schedule, 40h per week. Due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required (even weekends when necessary).
• Predicted training schedule – 7 AM – 4 PM GMT
• Start date: as soon as possible.
• Internet allowance.
• Private health insurance
• Full training provided and dozens of E-Learning courses available