Silver Baron Lodge Guest Services Supervisor - Year Round

PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Silver Baron Lodge. 

RESPONSIBILITIES: 

• Check guests in and out and settle guest balances upon departure 

• Give guests directions, information, and instructions 

• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners 

• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff 

• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold 

• Balance and close out lift ticket sales at the end of the day 

• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy 

• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage  

• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk 

• Assist guest services manager with creating staff schedules, training, and completing timecards 

• Check for guest requests and services three days prior to arrival and ensure these requests are met 

• Ensure bell staff is properly maintaining the vehicles and completing check lists daily 

• Other duties as assigned 

QUALIFICATIONS: 

• Previous supervisory experience required 

• Staff leadership, coaching, and mentoring experience preferred 

• Must have basic mechanical knowledge of the guest services fleet vehicles, tools, and equipment 

• Must have a valid driver’s license and clean driving record 

• Excellent understanding of computers, systems, and guest service tools 

• Must be able to work varied shifts, including overnight shifts 

DATES OF EMPLOYMENT: 

• Flex Year Round - may have periods of layoff or reduced hours

PAY RATE: 

• $22.00 per hour 

Deer Valley Resort is an Equal Opportunity Employer.