Manager Volunteers and Site Visits

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located in one of Chicago’s most iconic buildings, designed by a world-renowned architectural firm, and is close to public transportation.  With more than 350 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Boston area.

We were named a 2024 Best-in-Class Employer By Gallagher and Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

This position manages volunteer oversight and site visit operations for 21 disciplines accredited by CODA, spanning predoctoral dental education, advanced dental education, and allied dental education programs. This role serves as the primary liaison to approximately 800 volunteers and is responsible for the logistical planning and operational management of roughly 300 site visits conducted annually.

• Bachelor's degree or experience in lieu of degree
• 5 years experience (or 9 years in lieu of a degree) in/with:
  • managing volunteer programs or stakeholder groups, including recruitment, onboarding, scheduling, and ongoing engagement
  • overseeing high‑volume operational activities such as site visits, program reviews, or evaluations
  • serving as a primary point of contact and liaison to professional volunteers, faculty, clinicians, administrators, or external reviewers
  • Demonstrated experience managing complex logistics, including travel arrangements, schedules, documentation, and timelines
  • maintaining records and using databases or management systems to track activities and outcomes
• Knowledge of preparing guidance materials, instructions, and professional correspondence. Knowledge of data-tracking tools
• Skills and attributes:
  • excellent verbal communication, writing, facilitation, negotiation, presentation, organizational, prioritization, problem-solving, and collaboration skills Influential, self-starter, results-focused, strategic, and analytical
• Able to manage sensitive and high‑stakes interactions with professionalism and discretion
• Prioritize competing demands and adapt to changing schedules
• Manage multiple concurrent activities, meet deadlines, and maintain accuracy in a fast‑paced, detail‑oriented environment
• Proficiency in Microsoft Office Suite
• Travel 3+ times per year, 1-3 nights per trip, to attend conferences or meetings, participate in CODA meetings, participate in site visits

• Experience in accreditation, compliance, regulatory review, or quality assurance processes
• Experience working in higher education, healthcare, dental education, or other professional education settings
• Experience supporting or managing site visits associated with accreditation or program review bodies