Front Desk Manager - Amicalola Falls State Park & Lodge

Under the direct supervision of the General Manager, this position maintains the efficient operations of the Front Desk, Night Audit, Guest Services, and Reservations by providing guests with the highest degree of hospitality and service. Strives for the highest possible occupancy levels while controlling wages and other expenses. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Establishes and maintains proper credit procedures, eliminating bad debt and rebates whenever possible
• Maintains all equipment and supply inventory
• Communicates with sales and reservations to ensure all guest room rates are correct
• Ensures that each guest receives prompt and courteous reception and service
• Communicates with Housekeeping throughout the day for all rooms needed for check in
• Establishes standards and procedures for work of Front Desk and Guest Service associates
• Provide first class guest service in accordance with established guidelines and brand standards
• Plans work schedules to ensure adequate service
• Oversees the annual Front Desk operations budget to achieve or exceed budget expectations for the department
• Periodically inventories supplies and equipment
• Keep accurate record of expenditures
• Supervises the Front Desk associates to include: hiring, corrective action/discipline, performance evaluations for direct reports and recommendations for termination
• Provide excellent training and a positive work environment for all Front Desk associates in accordance with accepted brand standards
• Ensures all accounting policies and procedures are adhered to
• Supports and works by the team member handbook
• Protect Lodge assets
• Assigns duties and examines work for exactness, neatness and conformance to policies and procedures
• Determines work procedures, prepares work schedules and expedites workflow