Senior Customer Success Architect

Brazil·Sao Paulosenior

OtherCustomer Success Architect

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Quick Summary

Overview

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.

Technical Tools

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Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Serve as a trusted technical advisor for our customers.
Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
Possess a mastery of Amplitude products and AI agent workflows in order to provide strategic consultation in taxonomy design, instrumentation and data governance..
Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional workflows and business processes, thereby making Amplitude an integral business partner.
Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success to streamline internal processes and improve data management experience for our customers.

At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.

Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
TRAVEL: It is customer dependent. Typically once per quarter.

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