Manager, Renewals

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership.

In India, Vista's presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations, reinforcing India's strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio, enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics, empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.

With Vista's investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

At Amtech, our people are our greatest differentiator. We create an environment where you can:

Purpose
Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.

Growth
Access continuous learning, leadership development, and cross-portfolio opportunities through Vista's global network, accelerating both technical and managerial career paths.

Culture
Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.

Innovation
Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing renewal operations and revenue processes across the business.

Amtech is seeking a highly organized, process-oriented, and customer-focused Renewal Manager to build and lead the company's renewal operations function. This is a newly created role responsible for establishing scalable renewal processes, managing subscription and maintenance renewals, generating quotes, and partnering closely with Sales, Customer Success, Finance, and Operations teams to maximize customer retention and revenue growth.

The ideal candidate combines operational discipline with strong communication and systems expertise. This individual will own the end-to-end renewal lifecycle, from forecasting and quote generation through execution and reporting, while helping define best practices and scalable processes across the organization.

Renewal Operations & Process Development

• Design, document, and implement a company-wide renewal management process
• Establish renewal timelines, workflows, SLAs, and approval processes
• Build scalable renewal playbooks and operational procedures
• Identify process gaps and recommend automation opportunities
• Develop renewal governance standards and reporting metrics

Renewal Management

• Own the end-to-end renewal lifecycle for software subscriptions, maintenance agreements, and services contracts
• Proactively manage upcoming renewals to ensure timely customer engagement
• Coordinate with Sales, Customer Success, and Finance to validate pricing, terms, and contract details
• Track renewal opportunities, risks, and forecast accuracy
• Support upsell and cross-sell opportunities in partnership with account teams

Quote Generation & Contract Support

• Generate accurate renewal quotes and pricing documentation
• Maintain quote templates, pricing structures, and approval workflows
• Ensure contracts and renewals align with company policies and customer agreements
• Coordinate contract revisions and approvals as needed
• Maintain clean and accurate customer, contract, and renewal data

Systems & Reporting

• Manage renewal tracking and reporting within Salesforce and related business systems
• Build dashboards and reports for renewal forecasting, retention, and pipeline visibility
• Improve data quality and operational reporting accuracy
• Support process automation initiatives across CRM systems

Cross-Functional Collaboration

• Partner with Sales teams to support account renewal strategy
• Collaborate with Customer Success to improve retention outcomes
• Work closely with Finance on invoicing, pricing, and revenue alignment
• Coordinate with Legal and Operations on contract requirements and compliance
• Serve as a trusted operational resource for renewal-related inquiries

• 3-7+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, or Quote-to-Cash environments
• Experience managing software, SaaS, subscription, or maintenance renewals
• Strong experience with quote generation and contract administration
• Salesforce CRM experience required
• Experience with CPQ systems preferred
• Strong organizational and project management skills
• Excellent communication and stakeholder management abilities
• High attention to detail and process discipline
• Strong analytical and reporting capabilities
• Experience working in fast-paced SaaS or technology environments preferred
• Experience building or scaling renewal processes from the ground up preferred
• Experience supporting global or multi-region renewal operations preferred
• Experience managing renewals and contract transitions across perpetual licensing, hosted solutions, and SaaS subscription models, including conversion strategies from legacy perpetual customers to recurring revenue agreements preferred