Commercial Operations Associate

Role summary

As a Commercial Operations Associate, you will support a global Commercial Operations team by maintaining high-quality CRM data, owning contract audits, and delivering reliable reporting that helps the business achieve departmental OKRs.

Key responsibilities

• Support a global Commercial Operations team by driving contract audits, CRM/database updates, and recurring reporting to help achieve departmental OKRs.
• Serve as a Salesforce (salesforce.com) administrator, including user support, basic system maintenance, and data cleanliness. 
• Triage and prioritize Sales Operations requests submitted by Sales, Client Success, and executive stakeholders.
• Drive data governance to ensure accurate and complete account, asset, contact, and opportunity records in the CRM.
• Own contract audits for closed and renewing contracts, ensuring CRM records align to bookings and customer-level data.
• Produce and maintain frequent, consistent reporting on bookings, renewals, risk/churn, and sales KPIs/scoring.
• Partner with Marketing to build and maintain targeted, accurate email distribution lists to support campaign execution.
• Help manage the company’s data capture and maintenance strategy (e.g., web forms, data hygiene), including prioritizing import/export activities and list scrubbing.
• Support lead-generation operations, including data workflows, lead assignment, reporting, administration, and automation.
  
  

Qualifications (preferred)

• Experience supporting Sales/Revenue/Commercial Operations in a fast-paced environment.

• Hands-on experience with Salesforce administration and CRM data hygiene best practices.
• Salesforce experience including:

o        Building Flows

o        Data imports

o        Data mapping / migration

o        Building custom fields and formulas

• Strong attention to detail with the ability to audit contracts and reconcile CRM data to bookings.
• Comfort working with stakeholders across Sales, Client Success, Marketing, and leadership teams.
• Ability to manage multiple requests, prioritize effectively, and communicate status clearly.
• Proficiency in Excel; experience with SFDC reporting/dashboards is a plus.