ServiceNow Practice Lead

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OtherPractice Lead

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Quick Summary

Overview

Anika Systems is seeking a ServiceNow Practice Lead to drive the growth, strategy, and delivery excellence of our ServiceNow and AI-enabled transformation portfolio.

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OtherPractice Lead

Anika Systems is seeking a ServiceNow Practice Lead to drive the growth, strategy, and delivery excellence of our ServiceNow and AI-enabled transformation portfolio. This leader will be responsible for building and scaling a high-performing practice, leading complex client engagements, and shaping innovative ServiceNow solutions, particularly those leveraging AI, automation, and next-generation architectures.

This role blends practice leadership, client delivery, solution innovation, and business development, with a strong focus on delivering measurable outcomes for federal and clients.

This position is partially remote but will require regular client meetings in the DC Metro area. The candidate must be local to the DC Metro area.

Must be a U.S. Citizen with the ability to obtain and maintain a government suitability clearance.

Key Responsibilities
Practice Leadership & Growth

Build, lead, and scale Anika Systems’ ServiceNow practice, including offerings, accelerators, and go-to-market strategies
Define and execute the vision for ServiceNow-enabled digital transformation, including AI-driven service management
Establish delivery standards, methodologies, and governance models to ensure consistent, high-quality outcomes
Recruit, mentor, and develop a high-performing team of architects, developers, and consultants
Foster a culture of innovation, collaboration, and continuous improvement

Client Engagement & Delivery

Serve as a trusted advisor to senior client executives, leading strategic conversations around ServiceNow transformation and AI adoption
Oversee end-to-end delivery of complex ServiceNow programs, ensuring alignment with client objectives, timelines, and budgets
Act as executive sponsor or engagement lead across multiple concurrent engagements (typically 2–3 programs)
Ensure excellence across all delivery phases, including strategy, design, development, testing, and deployment
Manage program risks, issues, and dependencies while maintaining strong quality and compliance standards

Business Development & Sales

Lead and support business development efforts, including opportunity shaping, proposal development, and client presentations
Partner with leadership to expand Anika Systems’ ServiceNow footprint across federal and commercial markets
Develop compelling business cases, solution architectures, and transformation roadmaps
Contribute to pipeline growth through strategic account planning and relationship expansion

ServiceNow & AI Solution Leadership

Lead the design and delivery of ServiceNow-enabled transformations across enterprise service management functions (ITSM, CSM, HRSD, and beyond)
Provide industry-leading expertise in ServiceNow AI capabilities, including NOW Assist, agentic AI, and AI Control Tower
Architect and implement advanced AI solutions, including:
- Multi-LLM architectures
- Retrieval-Augmented Generation (RAG) frameworks
- Prompt engineering strategies
- Agentic workflows and multi-agent systems
Guide the development of scalable data pipelines and AI-driven automation solutions
Translate business needs into integrated solutions across people, process, and technology

Advisory & Transformation Strategy

Assess client service management maturity across people, process, and technology dimensions
Lead process design workshops and requirements sessions with business and technical stakeholders
Develop strategic roadmaps, operating models, and transformation plans
Provide actionable recommendations aligned to industry best practices and emerging trends

Required Qualifications

Bachelor’s degree required; Master’s degree preferred
8–12+ years of experience in ServiceNow or enterprise platform implementations
3–5+ years of experience leading large-scale ServiceNow programs or practices
Hands-on experience with ServiceNow AI solutions, including NOW Assist, Agentic AI, or AI Control Tower
Experience implementing and scaling ServiceNow across multiple modules (e.g., ITSM, HRSD, CSM)
Proven experience leading cross-functional teams (10+ resources)
Strong program and project management expertise across Agile methodologies
Demonstrated success in business development, proposal writing, and client presentations
Strong executive communication and stakeholder management skills
Experience designing enterprise architectures and aligning business and technical capabilities
ServiceNow Certified Master Architect (CMA) – required

Preferred Qualifications

ServiceNow Certified Technical Architect (CTA)
Prior federal consulting experience at the Senior Manager, Director, or Practice Lead level
Experience supporting federal government clients and navigating compliance frameworks
Expertise in AI/ML architecture, data engineering, and automation platforms