Customer Service Receptionist - Club Pet

Customer Service Receptionist (Club Pet Boarding) - Helen Woodward Animal Center

Rancho Santa Fe, CA

$20.00 an hour

Are you passionate about delivering an excellent customer experience? Do you enjoy coordinating communication, record management, and organizing all the details? If so, read on!

SUMMARY OF RESPONSIBILITES:

As a Customer Service Receptionist (CSR) for our Club Pet boarding facility you play an incremental role in coordinating a quality client experience. Each day your responsibilities may include the following: customer communications (via phone, email, or in person), managing reservation requests and check-ins, file and medical record-keeping, organizing and maintaining the office-space, and processing daily operational procedures.

In this role you are a front-office ambassador to the pets boarding onsite with us. You should be energetic towards learning about cat/dog characteristics as an aspect of your role. We additionally are seeking a candidate who is genuinely excited to work with pet parents and interested in outreach by marketing our boarding services to the community. As a relations expert you are accountable for delivering an excellent customer experience and assisting a guest's needs in a pleasant and professional manner.

Other requirements include:

• Demonstrated experience in building and managing positive and effective relationships
• Solutions/results oriented and passionate about meeting individual and team goals
• Consistent record of attendance and punctuality
• 1 year of customer service experience preferably where a high degree of communication was necessary.
• High school degree or equivalent is required
• Possess computer skills and proper phone etiquette
• Familiarity with cat/dog breed characteristics to guide proper care
• Credible background with managing multiple projects/tasks at once
• Ability to maintain composure in a busy, loud, and fast-paced environment
• Ability to work closely with cat and dog dander
• This position does require moderate physical activity including walking, standing, sitting bending, lifting up to 10 lbs. Candidates can expect to work 100% of the time indoors under normal office conditions.

In the role of a Customer Service Receptionist you will represent the Helen Woodward Animal Center by actively working with members of our community. As a member of our team we ask that you adhere to all policies and procedures of the Center and are respectful to patrons, coworkers and animals at all times. Our mission: People help animals and animals help people is met by your participation in teamwork, communication, and respect each day you report to work.

Helen Woodward Animal Center is a Smoke-free environment. Smoking is not permitted in any HWAC building or vehicle.