Associate Eligibility Specialist (Hybrid)

The Anoka County Economic Assistance team is currently accepting applications to fill current and future Associate Eligibility Specialist vacancies. Our Economic Assistance mission statement is, “To provide effective services with a focus on dignity and self-sufficiency.” Associate Eligibility Specialist performs work under direct supervision. Will possess beginning-to-work knowledge of the subject matter, handle basic issues and problems associated with eligibility, and refers more complex issues to higher-level staff.

The Associate Eligibility Specialist supports the Economic Assistance department as the first point of contact for clients and the community by providing program information, resources, answering case questions, and maintaining electronic documents.

This is a full-time, non-exempt, hybrid position. In-person interviews will take place the week of 07/27/2026 for those selected to move forward in the hiring process. 

• This position will work at the Blaine Human Service Center, located at 1201 89th Ave Ne, Blaine, MN 55434.
• This position may have hybrid remote opportunities after the training period.
• Expected work hours are Monday – Friday 8:00 a.m. to 4:30 p.m.
   

• High School diploma or equivalent education.

• Associate degree or higher in human services related field.
• One or more years of full-time (2,080 annual hours) job-related experience working in a call center or in reception.
• One or more years of full-time (2,080 annual hours) job-related experience assisting the public with healthcare, social security, unemployment, public assistance or child support programs.
• Paid job-related experience with MAXIS, MMIS, METS, and/or PRISM.
• Job-related experience working in a social service/human services agency or closely related field.
• Call Center Customer Service Professional Certificate.
• Able to provide proficient customer service both in person and over the phone while managing a large volume of inquiries.
• Able to effectively and professionally communicate and interact with the public that have diverse life experiences.
• Able to accurately maintain electronic filing systems and systematic records and manage multiple computer programs and databases.
• Able to remain calm, objective, and professional while working under stressful conditions and able to deescalate difficult situations when problems arise.
• Able to maintain confidentiality and to comply with federal, state, and county rules and regulations.
• Able to display sensitivity to client needs for resources on health-related issues.
• Able to maintain flexibility in accepting assignments of various support tasks in a frequently changing work environment.
• Able to work independently, as well as on a team, collaborate with a diverse group, and stay organized while prioritizing multiple tasks and deadlines.

• Standard office environment. 
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness.
• Hearing abilities required for general and phone communication, signals, and machine sounds. 
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.  

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: Through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County’s 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.

Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.

If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit: https://www.anokacountymn.gov/4411/Application-Process

Anoka County is an Equal Opportunity Employer, please see our EEO policy: https://www.anokacounty.us/401/Diversity-EEO