Senior Manager of Operations

AnswersNow is seeking a high-energy, growth-minded, and sales-driven Senior Manager of Operations to lead, scale, and optimize our clinical intake and family onboarding pipelines. In this role, you will view our operational onboarding journey through a commercial lens—treating every family inquiry as a crucial opportunity to deliver value and expand access to life-changing care.

We are looking for a leader who thrives in fast-paced, high-volume environments, commands deep expertise in CRM and lead-generation architecture, and is highly adaptable to rapid organizational evolution. You will directly manage the front lines of our growth, ensuring that from the moment a family reaches out, they experience a seamless, urgent, and deeply supportive path to starting virtual ABA therapy.

• W2 Employee

• Full-Time

• 100% Remote
  

• Sales & Conversion Mindset: 3+ years managing or supporting inside sales, intake pipelines, or high-volume customer success environments where speed-to-lead and conversion metrics were core KPIs

• Leadership & Scaling Background: Proven experience leading, scaling, and coaching team members within a high-volume, performance-driven operations environment

• High Tolerance for Ambiguity: A track record of thriving in fast-paced, shifting startup cultures; you view rapid process adjustments and change as an opportunity to build better systems

• Data & Tech Fluency: Highly comfortable navigating and pulling insights from modern CRMs, dialers, and task managers (HubSpot, ClickUp, and Aircall experience is a major plus)

• Empathetic & Precise Communication: Exceptional verbal and written skills with the ability to lead cross-functional initiatives internally while guiding sensitive family dynamics with urgency and professionalism

• Preferred: Background in behavioral health, ABA therapy, pediatrics, or digital healthcare operations

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  Lead, Scale, & Coach Teams: Directly manage the day-to-day intake and orientation teams; coach personnel on call quality, high-velocity outreach execution, and modern workflow standards.

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  Drive Funnel Conversion & Velocity: Own top-of-funnel pipeline performance. Treat family inquiries as high-priority leads by driving aggressive speed-to-lead times (targeting outreach within 1 business day) and maximizing conversion from inquiry to completed orientation.

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  Promote Model Value & Reduce Friction: Ensure families understand the clinical advantages of virtual ABA therapy, while systematically eliminating pipeline no-shows, reschedules, and process delays.

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  Govern Document & Data Operations: Oversee high-volume, compliant data collection pipelines, including medical diagnosis collection, clinical escalations, and Release of Information (ROI) management across HubSpot and ClickUp.

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  Champion Operational Agility: Thrives on continuous improvement; quickly translate daily performance trends into workflow adjustments, adapt to rapid organizational updates, and resolve complex family onboarding escalations.

AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support!

Learn more about us at getanswersnow.com.