Strategic Operations Manager, Claude Marketplace

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We're looking for a strategic operations manager to help build and scale Claude Marketplace. Marketplace connects Claude-powered enterprise tools through technology partnerships and deeper customer relationships. You'll be the operational backbone of the Marketplace team, working across business development, sales, product, and engineering to keep the marketplace running smoothly. You’ll use your on-the-ground operational experience to work closely with product and engineering help inform how we build marketplace for growth and long-term scale. 

This role blends program operations, program management, and product management. You’ll be expected to seamlessly interface between cross functional teams to set up and enable marketplace transactions, and partner with those same teams to help the program scale through repeatable mechanisms and operations. You’ll work with partners and customers throughout the deal lifecycle, and work across Sales, GTM, and Product teams to surface customer feedback into ongoing product builds to ensure all participants are set up for success. You'll also own the operational workflows that keep the program on track — managing the onboarding pipeline, deal health, tracking deliverables, and building the processes and tooling the team needs to scale. This role is a great fit for someone who thrives at the intersection of commercial motions, product, and technology, and who is energized by building the scaffolding for a new offering while the product and automation catch up.

• →Own the marketplace transaction. You will run point across cross-functional teams including BD, Legal, Accounting, Finance, Product, and Engineering for each marketplace deal and develop the right processes help drive more transaction volume over time
• →Roll up your sleeves to fill operational gaps as the program scales — whether that means managing data in spreadsheets, triaging partner or customer requests, or standing up lightweight processes before permanent tooling is in place
• →Own and continuously improve the operational processes that support the Marketplace program — including partner and customer onboarding, billing, reporting, and cross-functional coordination. 
• →Wear your product hat. Translate what you're seeing on the ground into product and policy requirements that inform the Marketplace roadmap. Work closely with BD, Product, Engineering, Legal, and Finance to drive Marketplace workstreams forward and with an eye towards automation and scale.
• →Design and build the operational scaffolding for the program. Monitor and report on program health and throughput to Marketplace leadership

• 4-7 years of experience in partner management, program management, account management, or a related commercial operations role at a technology company
• A track record of managing multiple external relationships simultaneously while keeping internal stakeholders aligned and informed
• Experience running programs across organizational boundaries where you had no direct authority over most of the people whose work you depended on, and delivered anyway
• Strong organizational skills and a demonstrated ability to build and improve processes in fast-moving, ambiguous environments
• Experience working closely with sales or GTM teams, with a feel for how partnerships translate into customer value and commercial outcomes
• Clear, concise communication skills — both written and verbal — and comfort engaging with senior stakeholders 
• A collaborative, low-ego working style and willingness to take on whatever the team needs, from strategic analysis to day-to-day coordination
• Comfort with ambiguity and shifting priorities in a high-growth environment where you'll often need to exercise judgment with incomplete information
• Comfort being the person who notices when something is broken before it shows up in a number, and the judgment to know how to triage versus design for the future 

• Experience in the enterprise SaaS or developer platform ecosystem, particularly in roles involving technology partnerships or integrations
• Familiarity with AI/ML products and how enterprises are adopting AI into their technology stacks
• A background in consulting, business operations, or strategy roles that involved both analytical work and cross-functional coordination
• Experience at a high-growth technology company during a period of rapid scaling, particularly in a role that required building new programs or processes from the ground up
• Experience operating a two-sided marketplace, app store, or platform partner program with a transaction or revenue-share component
• Enough technical fluency to be a credible partner to product and engineering on integration and data-flow questions 

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process