Customer Success Representative

Anza MI is a fintech startup using technology and analytics to drive growth & innovation within the US mortgage market.

This is a rewarding opportunity in our Wilmington, NC, company headquarters.  As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships.

Key responsibilities include:

• →Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers.
• →Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs.
• →Work in a team environment, focusing on achieving predetermined corporate and team / individual goals.

• College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology.
• Travel as needed to local, regional, or national mortgage lending and corporate events.
• Exceptional communication and interpersonal skills, with the ability to influence both externally and internally.
• Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.