EPI iTeam Customer Engineer II

Role Responsibilities: * Performs all standard service system startup activities Dock through Tier I unassisted. Candidate will also assist it transition standard Tier II system qualifications at customer locations. Completes quality repairs and troubleshooting activities during assigned system installations. * Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. * Verifies operational quality of system equipment. Assists senior engineers as needed. * Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software, or hardware related system problems. * Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines. * Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. * Complies with all safety procedures and consistently demonstrates safety as a value. * iTeam is a global system installation team responsibility and candidate will be required to travel to any global region to support installation activity which could be up to 80% travel thru out a given year. As Candidate grows and develops technical skill set with in iTeam, candidate will have to opportunity expand their Applied Material career in other areas. Minimum Qualifications: * Completion of an Associate degree, military technical training, field service experience, or trade certification * 1–2 years of work experience in customer/field service support, or a related technical field * Ability to read and interpret electrical and mechanical schematics * Experience diagnosing and resolving basic technical challenges * Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics * Familiarity with hand tools and their appropriate usage, including digital multimeters * Effective written and verbal communication skills * Basic knowledge of Microsoft Excel, Word, and PowerPoint * Possession of a valid driver’s license and the ability to obtain a passport, if travel is required. * Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols Preferred Qualifications: * 2–4 years of work experience in customer/field service support, or a related technical field Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. ## Qualifications ### Education: Associate's Degree (Required), Bachelor's Degree (Required) ### Skills ### Certifications: ### Languages: English (Required), Japanese (Required) ### Years of Experience: 2 - 4 Years ### Work Experience: ## Additional Information ### ### Shift: Overtime Eligible (Japan) ### ### Travel: Yes, 75% of the Time ### ### Relocation Eligible: Yes ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.