Client Services Manager

Japan - Home Office Jpn- (nNormalmid

OtherClient Services Manager

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Quick Summary

Requirements Summary

To be a manager for the assigned clients and the employees for HR related services. To control timely and accurate payroll calculation and Social Insurance related services for the clients.

Technical Tools

OtherClient Services Manager

Requirements

~1 min read

To be a manager for the assigned clients and the employees for HR related services.
To control timely and accurate payroll calculation and Social Insurance related services for the clients.
To educate team members.
Ensure payroll is processed accurately and in compliance with Japanese labor laws, tax, and social insurance regulations.
Maintain strong operational discipline to ensure consistency, accuracy, and reliability.

Responsibilities

~1 min read

→Allocate and manage all client and employee payroll-related inquiries and issues
→Act as the primary escalation point for payroll queries
→Escalate critical (Priority 1) issues to senior stakeholders (e.g., MS leadership, Relationship Manager) promptly
→Ensure all issues are tracked, resolved, and communicated effectively

Ensure high standards of data accuracy, validation, and payroll processing quality
Monitor and enforce compliance with Japanese statutory requirements, including:
Income tax and resident tax
Social insurance and labor insurance
Year-end adjustment (Nencho) processes
Maintain accurate client master data and documentation within systems
Implement and uphold robust controls, audit readiness, and risk management practices

Provide day-to-day supervision, coaching, and guidance to payroll team members
Support capability building in:
Japanese payroll regulations and practices
System usage and operational processes
Client service standards
Monitor team performance and escalate performance or capacity concerns appropriately
Foster a culture of accountability, precision, and continuous improvement

Collaborate with internal stakeholders including:
- Payroll Operations
- Relationship Management
- Implementation team (post go-live stabilization support)
Ensure alignment between client expectations and service delivery capabilities
Maintain effective coordination across local and regional stakeholders

Ensure adherence to internal governance, compliance, and audit requirements
Participate in Business Process Improvement (BPI) initiatives
Identify opportunities to enhance process efficiency, service quality, and operational effectiveness
Drive standardization while respecting local regulatory requirements in Japan