Head of Implementation

Aptem builds software for the UK skills and employment sector. Our platform supports training providers, employers, and employment organisations to manage learner journeys from enrolment through to qualification or employment outcome. We are in the middle of a deliberate, ambitious transformation of how we work, and this role is at the centre of it.
 
The Role:
 
We are looking for a Head of Implementation to transform our implementation function into a market-leading onboarding operation: faster, lower effort for customers and for Aptem, and consistently excellent. This is a transformation role first. You will not carry a personal project portfolio; your job is to fundamentally reimagine how the team works, build the processes and capability to sustain it, and drive continuous improvement from there. 

The right person has already done this. They can point to specific examples of implementation or onboarding transformation they have led, the metrics that prove it, and how they brought their team with them. Evidence of what you have built and changed matters more than tenure or seniority.