Cruise Director/Expedition Leader

We’re hiring: Cruise Director, onboard Aqua Lares in Arctic & East Africa.

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!

OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around

immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

4 CORE VALUES: 

A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.

U: We believe in UNITY, and prioritize effective teamwork.

A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

Sounds great – what’s the role in a nutshell?

The task of the Cruise Director is to communicate and delegate functions in order to ensure the service on board. Leadership is essential in order to exert a healthy influence on the personnel in charge. As a result, the ratings for the given service obtain high scores, evidenced in the comment cards. 

Your passion is:

Strategic Leadership & Communication

• Inter-Departmental Liaison: Facilitate seamless communication and information exchange between onshore offices and the vessel to ensure operational continuity.
• Leadership & Management: Demonstrate effective leadership in managing personnel and establishing coordination among various department managers.
• Voyage Planning: Collaborate closely with the Captain to plan and execute upcoming voyages.
• Regulatory Compliance: Act as a key member of the management team to ensure strict adherence to international maritime safety regulations and onboard protocols.

Financial & Administrative Oversight

• Accounting & Payroll: Oversee all onboard accounting, including month-by-month payroll processing, budget tracking, and the management of vessel cash accounts.
• Customs & Immigration: Coordinate with port agents and authorities to manage complex customs and immigration clearances for both crew and guests.
• Crew Administration: Maintain accurate crew records, manage certifications/visas, and oversee the logistics of crew movements and rotations.
• Financial Reporting: Prepare operational reports detailing incidents and take full responsibility for closing consumption records within the Point of Sale (POS) system.

Guest Experience & Service Excellence

• Onboarding & Briefings: Conduct comprehensive welcome briefings for passengers and new crew, and supervise guide program briefings to ensure effective communication.
• Concierge & Billing: Support the interior department in delivering high-level concierge services while managing guest accounts and billing accuracy.
• Hospitality Management: Greet guests after excursions and proactively inquire about specific requirements or preferences to enhance their stay.
• Feedback Integration: Ensure comment cards are available and solicit direct feedback from guests to maintain high satisfaction levels.
  

Food, Beverage & Boutique Operations

• Service Supervision: Supervise dinner service and coordinate with kitchen staff to ensure seamless, high-quality food service operations.
• Dietary Management: Maintain meticulous awareness of guests' dietary restrictions and preferences to ensure safety and satisfaction.
• Procurement & Inventory: Assist with the procurement of provisions and supplies, ensuring all financial documentation and inventory records are meticulously maintained.
• Retail Oversight: Oversee boutique operations, including the management of special offers and inventory.

What are we looking for?

• Technical or Bachelor’s Degree in Administration, Hospitality or Tourism Management. 
• 3 years of work experience in the luxury hospitality or cruise industry. 
• Proven track record of leadership with a minimum of 2 years of experience.
• English proficiency or native level, Spanish and French is a plus.
• Proficient in computer skills and numeracy. 
• Competence in swimming. 
• You enjoy speaking and sharing your knowledge with customers.
• Customer Service capabilities, able to deal with a variety of clients and strong multi-tasking skills.
  
• Attention to detail and ability to plan ahead.
  

Why You'll Love Working With Us:

• Competitive salary and benefits package. 
• Be part of an award-winning, worldwide company at the forefront of technological innovation.
• Collaborate with a passionate and dedicated team.
• Make meaningful contributions that drive our company's success.
  

Apply Now and Let's Shape the Future Together!