Spinnaker Software

We’re Hiring: Mid‑Level Business Analyst (eCommerce / Digital)

We’re looking for a mid‑level Business Analyst to join our growing digital/eCommerce team. If you enjoy wearing multiple hats, care deeply about UX/UI and user journeys and want to take real ownership of delivery and outcomes, this could be for you.

What you’ll do:

• Analyse and document business requirements with a strong focus on UX, UI and end‑to‑end customer journeys

• Manage and de‑escalate client concerns with confidence and professionalism

• Support the day‑to‑day running of the team, ensuring high‑quality delivery outputs

• Work closely with a Senior Business Analyst who will mentor and guide you

• Help grow and manage the product through strong process, prioritisation and collaboration

• Liaise with stakeholders across all levels of the business

• Coordinate vendors and support third‑party integrations (exposure to integrations is a plus)

What we’re looking for:

• 2–5 years’ experience as a Business Analyst in a digital or software environment

• Strong understanding of UX/UI and user journeys (eCommerce experience beneficial, not essential)

• Comfortable multitasking and adapting in a fast‑paced environment

• Process‑driven, delivery‑focused and eager to take ownership

• Confident communicator who can work with both technical and non‑technical teams

• Willingness to be mentored and grow into increased responsibility

If you’re ready to step into a role with real ownership, strong mentorship and room to grow, we’d love to hear from you.