Bilingual Allocations Coordinator (Temporary)

North Vancouver, BC (Corporate)FT Temp/Seasonalmid

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Overview

Department: Merchandise Planning & Allocations Reports to: Allocations Lead Location: North Vancouver, BC Your Opportunity at ARC’TERYX: As a bilingual Allocations Coordinator,

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OtherCoordinator

As a bilingual Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Wholesale Accounts and Factory Outlet teams. You work cross-functionally with our internal operational, commercial, and demand planning teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.

This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Please note this is a temporary role.

The Merchandise Planning & Allocation team is a cross functional group whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product, at the right quantity, in the right place, at the right time.

Acquiring a broad knowledge of order book management processes across all customer groups
Monitoring allocation, delays and risks related to order deliveries for your assigned doors, creating ad-hoc reports for stakeholders as required
Proactively managing the order book fulfillment process; ensuring order releases are accurate, timely, and delivered according to the customer requirements
Acting as the hub for communication between the wholesale customers, territory managers, and internal operational teams, building close relationships and ensuring all stakeholders are aligned
Providing exceptional support and prompt responses to our guest-facing teams in your assigned doors
Supporting various departmental initiatives, including providing mentorship to new allocations team members
Identifying issues and gaps in process and supporting the team to help find resolutions
Constantly seeking opportunities to improve processes or better support sales and sell-through
You may be required to travel occasionally for territory visits
Acquiring a working knowledge of Arc’teryx products and technologies
Supporting the team with additional tasks as required to help achieve company objectives
Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc’teryx supply chain

Assisting in driving sales initiatives and programs
Identifying and highlighting any inventory risks as soon as discovered and investigating options to solve the problem
Helping to identify regional shortages and overages for the Open-To-Buy process

You have 3+ year in a Customer Service, Retail Management, or Allocations role
You are able to read, write, fluently speak and understand both English and French
You have highly effective verbal and written communication skills
You are proactive and comfortable communicating with customers via phone and email
You have strong organizational, interpersonal, and problem-solving skills
You demonstrate attention to detail, including accurate data entry skills
You are proficient in Microsoft Office, particularly Microsoft Excel
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You seek the best (sometimes not the easiest) solutions with unwavering commitment
Your passion for your work is paralleled by your passion for getting outside and living it