ReBIRD Retail Repair Operator (Tailor) - FT | Broadway | New York, NY

United States·New YorkFull-timemid

OtherOperator

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Quick Summary

Overview

Department: Retail Reports to: Floor Manager, ReBIRD Location: 580 Broadway, NYC Your Opportunity at ARC’TERYX: As a repair operator, your main duty is to repair and extend the life of garments to help us in our mission to reduce waste.

Technical Tools

OtherOperator

Department: Retail

Reports to: Floor Manager, ReBIRD

Location: 580 Broadway, NYC

Your Opportunity at ARC’TERYX:

As a repair operator, your main duty is to repair and extend the life of garments to help us in our mission to reduce waste. From opening and removing damaged parts, to sewing, laminating and basting various fabrics & materials together, you will be key to recovering the garment’s functionality according to Arc’teryx standards. You will become an expert in Arc'teryx products, materials and repair procedures and share your expertise with your team members. You will participate in continual learning and development as Arc'teryx expands our retail repair service offering.

Meet Your Future Team:

Our new Alpha locations will showcase the largest Retail expression of ReBIRD in North America. The team will offer a range of services inclusive of product care education, product wash service, in-store technical repair, warranty assessment with a goal to build a relationship with a Guest and support their post-purchase needs. This location will also offer a refined offering for ReGEAR (resale) and ReCUT (upcycled product) adjacent to the ReBIRD Service area. You will manage all aspects of ReBIRD within the store ensuring an optimal Guest experience tied to our sustainability commitments.

Performing technical sewing and lamination repairs on the full line of Arc'teryx products

Fulfilling repair work orders as directed by ReBIRD Manager and uphold repair quality repair work orders as directed by Floor Manager, ReBIRD while uphold repair quality and Global quality control standards

Collaborating with Floor Manager, ReBIRD to determine reparability and appropriate actions for individual garments

Contributing to all ReBIRD services including wash service and advise on product reparability and product care

You follow all safety rules and regulations

Collaborating with cross functional teams to develop and adapt retail repair service procedures

Guiding in the development of new team members through training and direct feedback

You continue to learn new techniques and product knowledge to provide better repairs and are open to sharing your knowledge to improve the skills of team members

Executing quality control inspections on in-store repair

Participating in training ReCARE store teams in your region

Training in garment construction or experience in a garment production environment will be an asset

You have a passion for repair, circularity, and sustainability

You are a creative problem solver and critical thinker

You are process oriented and a dedicated learner

You have strong interpersonal skills with the ability to deal with difficult situation with tact and professionalism

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You effectively balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right