Contact Centre Agent

On behalf of our client, we are looking for a Contact Center Agent to join their team in Riyadh. Answering customer inquiries via phone, WhatsApp, email, and social media. Providing information about services, packages, promotions, and events. Handling customer complaints and ensuring timely resolution. Conducting outbound sales calls and following up on leads. Converting inquiries into bookings and achieving sales targets. Promoting memberships, seasonal offers, and additional services. Managing bookings, reservations, amendments, and cancellations. Maintaining accurate customer records in CRM systems. Delivering exceptional customer service and guest experience. Processing payments, invoices, and transaction confirmations. Reconciling payments and reporting discrepancies. Collecting customer feedback and supporting service improvements. Ensuring data accuracy, confidentiality, and policy compliance. Collaborating with teams to achieve operational and sales objectives. Maintaining professionalism and positive customer relationships Requirements Bilingual fluency in Arabic and English — spoken and written — essential for KSA family guests. Prior experience in a contact center, customer service, or sales role (hospitality or entertainment preferred). Proficiency in CRM systems, booking platforms, and Microsoft Office / Google Workspace. Strong telephone manner, WhatsApp communication etiquette, and written correspondence skills. Ability to handle multiple channels simultaneously in a fast-paced, high-volume environment. Confident and persuasive with both inbound and outbound sales conversations. Cultural awareness of Saudi family values, guest expectations, and communication norms. High attention to detail in booking accuracy, data entry, and payment processing.