Behavioral Health Practice Manager (Hybrid)

• Oversee daily operations including scheduling, front office, and administrative functions.
• Develop and implement policies, procedures, and workflows to promote efficiency.
• Track key performance metrics such as patient volume and scheduling utilization.
• Serve as liaison between staff, providers, patients, and external stakeholders.

• Recruit, hire, train, and supervise administrative staff.
• Conduct performance evaluations and foster a positive, collaborative work environment.
• Lead regular team meetings and promote open communication and problem-solving.

• Manage budgets, payroll, billing, insurance claims, and collections.
• Review financial reports, monitor performance, and recommend improvements.
• Ensure timely credentialing and payer contract management.

• Ensure adherence to HIPAA, OSHA, and other state/federal regulations.
• Maintain accurate documentation and coordinate audits or compliance reviews.
• Implement risk management strategies to enhance patient safety and minimize liability.

• Foster a culture of service excellence and patient-centered care.
• Respond to escalated patient concerns professionally and promptly.
• Monitor and improve patient satisfaction through feedback initiatives.

• Partner with leadership to guide strategic planning and growth initiatives.
• Lead marketing, community outreach, and referral development efforts.
• Identify new technologies and process improvements that enhance care and efficiency.

• Education: Bachelor’s degree in Healthcare Administration, Business Administration, or related field required; Master’s preferred.
• Experience: Prior healthcare management experience required; behavioral health preferred.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of healthcare billing, insurance reimbursement, compliance regulations, and human resources.
• Proficiency in EHR systems, scheduling software, and Microsoft Office Suite.

• Full-time, primarily on-site role in a professional office environment.
• Standard office hours with occasional extended hours as needed.
• Frequent interaction with staff, providers, and external partners.
• Occasional travel for meetings, outreach, or training.

Astra Wellness is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.