Strategic Partner Manager

United States·Santa BarbaraFull Timemid

SalesOtherPartner ManagerStrategic Partner Manager

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Quick Summary

Overview

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health,

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SalesOtherPartner ManagerStrategic Partner Manager

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

About the Role

~2 min read

Artera is seeking a Strategic Partner Manager who will own the full portfolio of Artera's strategic vendor and integration partner relationships. The job is to transform Artera from a customer to a strategic priority for every vendor and partner we depend on — and to professionalize how we manage, scale, and deliver value for customers from our partner ecosystem.

Artera's platform sits at the center of a complex web of technology partners — EHR, CPaaS, cloud infrastructure, integration middleware, and partner ecosystem vendors. In its partner ecosystem alone, 60+ HCIT SaaS vendors work with Artera to deliver patient communications for shared customers on its messaging rails. Today, these relationships are managed across multiple people with no single point of accountability. That changes with this role.

This is a hands-on, externally facing role reporting to the Chief Product & Strategy Officer. You will work cross-functionally with Product, Integration Engineering, Sales, Delivery, and Corporate Strategy — but the relationships and outcomes are yours.

Strategic Partnerships: Manage and scale high-value relationships across EHR, CPaaS, cloud infrastructure, and marketplace categories; maintain direct vendor leadership access to bypass standard support queues.

Technical Bridge: Oversee the integrity and performance of all external technical integrations in partnership with internal stakeholders.

Interoperability Management: Direct technical relationships with interoperability and EHR vendors to ensure seamless, reliable data flow.

Ecosystem Operations: Scale marketplace onboarding by developing a standardized Partner Playbook, reducing internal stakeholder manual involvement.

Cross-Functional Leadership: Drive complex programs with internal and external stakeholders, managing end-to-end execution from joint planning to executive reporting.

Experience: 4–8+ years in partner management, technical program management, solutions / implementations, or a comparable role

Industry Experience: Working knowledge of the U.S. healthcare IT ecosystem — EHRs, middleware, point solutions, patient engagement

Strategic Relationship Experience: Experience working with integration vendors, EHRs, and/or interoperability programs

Technical Proficiency: Familiarity with API-based integrations and third-party systems

Operational Intelligence: Strong project management experience – ability to manage multiple workstreams and drive end-to-end execution across stakeholders simultaneously

Familiarity with HL7/FHIR and healthcare integration standards

Background in enterprise SaaS and/or digital health

Track record of structuring and negotiating partnership agreements

Prior experience working at or with telecom and/or EHR vendors