Email Support Team

United States·Ontariomid

OtherSupport

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Quick Summary

Key Responsibilities

Inbound Correspondence Management: Monitor and respond to incoming emails across various convention support channels, addressing inquiries regarding registration, schedules, location details,

Requirements Summary

Punctuality & Reliability: Strict adherence to scheduled shift times. Because emails pile up quickly during an event,

Technical Tools

OtherSupport

Job Description

Responsibilities

~1 min read

→Punctuality & Reliability: Strict adherence to scheduled shift times. Because emails pile up quickly during an event, being online and ready to go on time is critical to maintaining fast response times
→Aptitude for Learning: A proven ability to quickly learn convention policies, code of conduct nuances, and registration software during staff training
→Written Communication Skills: Exceptional written English skills, including strong grammar, clarity, and the ability to convey complex policies in a warm, digestible manner
→Problem-Solving & Patience: The ability to "think on your feet" when encountering unique attendee scenarios and remain completely unbothered, helpful, and polite when dealing with repetitive or frustrated emails

Nice to Have

~1 min read

Customer Service or Helpdesk Experience: Prior experience in email support, ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management), front-desk reception, or a customer-facing role
Convention Experience: Previous experience staffing or volunteering for a furry convention or similar fan-run event
Basic Tech Literacy: Comfort working across multiple browser tabs, shared spreadsheets, and communication channels like Discord simultaneously