Member Experience Consultant - Russell Branch

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

ACU has an exciting opportunity for a Member Experience Consultant to join our Member Experience Department in Russell, KY. This position is to assist Ashland Credit Union (ACU) in living out its mission of “embolden our members to reach higher, achieve more, and take control of their financial future.” A key component to this is providing outstanding service to both internal and external members. This position will understand and execute on ACU’s strategic mission through the consistent application of policy, procedures, member experience behaviors, and financial wellness conversations.

High School Diploma or Equivalent
Cash handling experience (banking, tellering, balancing)
Excellent verbal communication skills (around consumer lending, financial conversations)
Problem solving skills
Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain
accuracy

Ability to work Monday thru Thursday 8:30 am to 5:00 pm and Friday 8:30 am to
6:00 pm

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.