Specialist I, Service Operations PCN

South Korea > Hwaseongmid

OperationsService Operations Specialist

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Quick Summary

Overview

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next,

Technical Tools

OperationsService Operations Specialist

As a Specialist I, Service Operations (PCN) at ASM, you will support the effective management of product and process changes across the service operations lifecycle. This role ensures accurate communication, coordination, and execution of change-related activities to maintain service continuity and enhance customer satisfaction. You will work closely with cross-functional teams to align change implementation, operational readiness, and customer communication.

Responsibilities

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Manage Customer Change Management (CCM) by reviewing part changes and coordinating required actions with internal stakeholders and customers
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Analyze and distribute Change Notifications (CCN) to ensure timely and accurate communication to relevant stakeholders
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Coordinate beta testing activities, including sample readiness, timeline planning, and progress tracking
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Verify cut-in tool readiness and communicate implementation schedules to customers
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Review and process SPDA and ESW to ensure compliance prior to manufacturing and shipment
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Support EOL management by tracking part lifecycle and coordinating alternative solutions with BU and spares teams
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Communicate Process of Record (POR) updates and new item information to internal teams and customers
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Support and follow up on global ESG-related initiatives
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Coordinate field service operational activities, including NC management and shared operational support

Bachelor’s degree in Engineering, Supply Chain, or a related discipline3–5 years of experience in service operations, supply chain, or manufacturing environment
Experience in change management, parts management, or service operations processes
Familiarity with SAP or similar ERP systems and strong proficiency in MS Office
Strong analytical and problem-solving skills
Business-level English communication skills for global collaboration
High level of ownership, attention to detail, and ability to work in a fast-paced environment

Experience in semiconductor or high-tech manufacturing industry
Knowledge of PCN, ECN, or change control processes
Experience in field service or spares operations
Strong cross-functional collaboration and stakeholder management capability
Experience supporting ESG-related initiatives

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.