Senior Group Sales Executive - University of Miami

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities.  In addition, Legends will represent the University in developing campus-wide strategic partnerships.  As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.  

The Senior Group Sales Executive is primarily responsible for driving revenue and hitting sales goals around group ticket sales, group experiences, hospitality packages, and related ticketing opportunities for University of Miami Athletics. This person should be a self-motivated and positive professional with the ability to identify, cultivate, and close new group sales opportunities across Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball. This position is responsible for engaging schools, youth sports organizations, businesses, community groups, non-profits, alumni groups, and other prospective group buyers while also servicing existing group leaders and ticket holders. This position will be focused on building relationships, creating memorable experiences, driving revenue, and being a positive steward and representative of Legends and the University of Miami. The Senior Group Sales Executive will report to the Director, Ticket Sales.

• The candidate will be responsible for offering a full menu of group seating opportunities and group experiences for Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball.

• Coordinate and execute sales calls to potential group customers through prospecting, cold calling, referrals from current customers, database leads, and community outreach.

• Identify and cultivate new group prospects including schools, youth sports teams, corporate outings, community organizations, camps, alumni chapters, non-profits, and special interest groups.

• Develop and sell group ticket programs, theme nights, fan experiences, hospitality packages, fundraisers, and other group-focused opportunities that drive attendance and revenue.

• Provide excellent customer service while driving revenue through group ticket sales and ticket and donation offerings when appropriate.

• Effectively use Salesforce CRM to accurately record all client and prospect interactions.

• Participate and contribute in weekly sales meetings and training sessions.

• Work in conjunction with University of Miami Athletic Department team members and internal Legends departments to promote and generate group sales to all ticketed events while providing a great fan experience.

• Assist with planning, coordination, and execution of group events, fan experiences, and special group initiatives on game days.

• Entertain and nurture relationships with current group leaders and prospects through creative means including but not limited to networking events, community events, prospect sampling at games, seat visits at games, open houses at the stadium/arena, and outside meetings.

• Must be willing to work non-traditional hours, weekends, events, and game days.

• The candidate will be accountable for certain levels of activity (calls made/appointments set), group deposits, group revenue, and goals.

• Bachelor’s Degree or equivalent.

• 2-3+ years of sales experience is preferred.

• Experience selling group tickets, event experiences, sports/entertainment products, or hospitality packages is preferred.

• Proven ability to generate new business through prospecting, cold calling, referrals, and community outreach is preferred.

• Excellent professional verbal and written communication skills.

• Maintain a professional image and positive attitude.

• Serve as a main point of contact for group leaders and general group ticket inquiries that come in through inbound phone calls, email, social media, and online forms.

• Set and conduct in-stadium, arena and out-of-the-office sales appointments.

• Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions.

• Reach and exceed individual and team group sales revenue goals.

• Ability to manage group buyers through the full sales process from initial interest to game-day execution.

• Prospect and cultivate new group sales leads through creative lead generation methods, as well as follow up on leads provided by partner organizations.

• Ability to handle a heavy volume of outbound and inbound phone calls and emails.

• Candidate should possess excellent time management and organizational skills.

• Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.

• Ability to work in a team-oriented environment and effectively influence and communicate with group leaders, school administrators, business contacts, community partners, and C-level clients.

Location: On-Site – Coral Gables, FL

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.