Bilingual Operations & Client Success Coordinator (Spanish/English)

• Coordinate and track active projects from start to completion
• Monitor project progress and proactively resolve issues as they arise
• Ensure tasks are completed on schedule and communicate updates to clients
• Maintain accurate records and operational workflows

• Answer inbound phone calls and respond to client inquiries
• Manage incoming and outgoing emails in a professional and timely manner
• Build strong relationships with clients through excellent communication
• Follow up with clients to ensure a positive customer experience

• Track client billing and ensure invoices are issued accurately and on time
• Monitor recurring payments and autopay arrangements
• Assist with payment tracking and administrative reporting
• Maintain accurate financial and customer records

• Support outbound calls and follow-up with prospective clients
• Assist with converting inquiries into new business opportunities
• Encourage satisfied clients to leave online reviews and testimonials
• Help identify opportunities to improve customer engagement and retention

• Fluent in both English and Spanish (written and spoken)
• Previous experience in operations, administration, customer service, or client coordination
• Excellent communication and relationship-building skills
• Strong organizational skills with exceptional attention to detail
• Comfortable handling phone calls and communicating confidently with clients
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office or Google Workspace

• Experience in logistics, operations, project coordination, or service-based businesses
• Experience with billing, invoicing, or accounts administration
• Previous experience in sales support or customer success
• Prior remote work experience

• A proactive individual who enjoys solving problems and keeping projects moving
• A confident communicator who can build rapport with clients in both English and Spanish
• Someone who is highly organized and enjoys working with systems and processes
• A self-motivated professional who takes ownership of their responsibilities
• A team player who is excited to grow with a fast-paced business

In addition to a competitive salary, this role offers performance-based bonus opportunities for contributing to new business generation and outbound client engagement.

The successful candidate will begin with a one-month part-time trial before transitioning into a full-time position. As the business continues to grow, there will be opportunities to take on additional operational responsibilities and develop into a key member of the team.